LEGAL INFORMATION
Refund Policy
Last updated: September 1, 2026
This Refund Policy explains the general approach Londoneyeshop LLC uses for cancellations, refunds and issues relating to digital travel products. It should be read together with Londoneyeshop LLC’s Terms of Service. This policy does not remove consumer rights that cannot lawfully be limited under applicable law.
In this policy
Scope of this policy
This policy applies to eligible purchases of Londoneyeshop digital travel guides, itineraries, planning materials, checklists, bundles and similar digital products, unless a particular product or confirmed order expressly states different terms.
Order requests before payment
Submitting an order request does not itself constitute payment. Before a payment is made or a transaction is finalized, you may generally contact Londoneyeshop LLC to withdraw or change an unconfirmed request. If a consultant has already provided specific confirmation or payment instructions, please contact Londoneyeshop LLC promptly if you want to change the request.
Digital delivery and refund eligibility
Because digital products may be delivered electronically and may become immediately accessible, refund eligibility can depend on whether the product has been delivered, downloaded, accessed or otherwise made available. Where applicable law gives consumers a non-waivable right to cancel or obtain a refund, those rights remain unaffected.
Incorrect or duplicate orders
If you believe you submitted an incorrect or duplicate order, contact Londoneyeshop LLC as soon as possible and provide the relevant order reference and contact details. Londoneyeshop LLC will review the request and, where appropriate, correct the order, cancel a duplicate or discuss the available resolution.
Technical access problems
If you cannot access a legitimately purchased digital product because of a technical delivery issue, contact Londoneyeshop LLC with a description of the problem. Londoneyeshop LLC may first attempt to resolve the issue by providing reasonable access assistance, corrected delivery information or a replacement file where appropriate.
Products materially different from the description
If a delivered product is materially different from its confirmed description, please contact Londoneyeshop LLC with details. Londoneyeshop LLC may review the issue and, depending on the circumstances, offer a corrected product, replacement, credit, refund or another reasonable resolution consistent with applicable law.
Change-of-mind requests
Change-of-mind refund requests for digital products may be limited after digital delivery or access has begun, subject to mandatory consumer-protection law. Before completing an order, customers should review the product description and confirm that the product is suitable for their needs.
How to request a refund
To request a review, contact Londoneyeshop LLC through the Contact page and include your name, the email used for the order, the product involved, the order reference if available and a clear explanation of the issue. Do not include payment card numbers or other sensitive financial credentials in your message.
Review process
Londoneyeshop LLC reviews refund and cancellation requests individually based on the confirmed order, delivery status, product issue described and applicable law. Londoneyeshop LLC may ask for reasonable information needed to locate the order or understand the issue. A request for a refund does not automatically guarantee approval.
Approved refunds
If a refund is approved, the method and timing of the refund may depend on the original confirmed transaction and the payment arrangement used. Processing times may vary because of financial institutions or payment providers involved in the separate payment process.
Chargebacks and payment disputes
If you believe there is an unauthorized or incorrect transaction, contact Londoneyeshop LLC promptly so Londoneyeshop LLC can review the issue. Where you also initiate a dispute through a payment provider or financial institution, Londoneyeshop LLC may cooperate with legitimate requests for transaction information while protecting personal information as required.
Policy changes
Londoneyeshop LLC may update this Refund Policy when Londoneyeshop LLC’s products, delivery processes or legal requirements change. The version posted on this page applies from its stated effective or last-updated date, subject to mandatory rights applicable to a particular transaction.
Contact Londoneyeshop LLC
If you have questions about this policy, your rights, an order request, a cancellation, a refund request or any other website matter, please contact Londoneyeshop LLC through the Contact page. Londoneyeshop LLC will review legitimate requests and respond using the contact information you provide.